Please telephone 01952 586616 or fax us on 01952 586324
The person who answers the phone may ask you what is wrong with you. This is simply so you can get the most appropriate treatment. If you need to see a nurse, for example, there is no point coming to see a doctor only to be told you need to see the nurse. Any information you give staff about your condition is in confidence and will not be shared other than within the practice.
There are usually 2 doctors consulting morning and afternoon each day. You are entitled to see the doctor of your choice but as their clinics vary each week, you will need to check clinic times with reception. One doctor is on-call every day on a rota system.
If you are requesting a routine consultation please, if possible, telephone after 09:30 to keep our lines free for urgent callers. We use a ten minute appointment system to minimise waiting times, however we sometimes cannot avoid running late. If you have multiple problems, or more than one family member to be seen, please make a double appointment. Please let us know if you are unable to keep an appointment so that another patient may be seen.
Urgent Appointments and Telephone Triage
If you require urgent medical attention on the same day, please telephone the surgery. The receptionist will ask for your telephone number and an indication of the degree of urgency. The duty doctor or specialist triage nurse will then phone you back to give medical advice and if required, an appointment time for the appropriate tests or consultation will be made if you need to be seen.
You may present to the surgery as a walk in service for any minor injury you may encounter.
Online Access for Patients
This surgery offers online access for patients for booking appointments, ordering repeat medications, messaging direct to surgery staff and also viewing a summary of your medical records. To register for this service please contact reception.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.